Handforth Physiotherapy and Rehab
Handforth Physiotherapy and Rehab (a trading name of Therapy Guided Care Ltd) is committed to protecting your personal information and handling it responsibly. This notice explains how we collect, use, and store your data in line with the General Data Protection Regulation (GDPR).
It applies to all current and former patients.
Who we are (Data Controller)
Handforth Physiotherapy and Rehab is the data controller, meaning we decide how and why your personal data is processed.
Clinic details:
Handforth Physiotherapy and Rehab
Therapy Guided Care Ltd
59 Wilmslow Road
Handforth
SK9 3EN
Telephone: 01625 783992
Email: info@handforthphysiotherapy.com
Website: www.handforthphysiotherapy.co.uk
Our Commitment to Your Data
We ensure that your personal information is:
- Used lawfully, fairly, and transparently
- Collected only for clear and legitimate purposes
- Relevant and limited to what is necessary
- Accurate and kept up to date
- Stored securely and protected from misuse
- Retained only for as long as required
- What Information We Collect
We may collect and store:
- Personal details (name, address, date of birth, contact details)
- Emergency contact and next of kin information
- Medical history and health information
- Assessment findings and treatment records
- Appointment and communication history
- Referral letters or reports (where applicable)
- Payment and billing information
- Sensitive (Special Category) Data
As a physiotherapy, rehabilitation, and massage clinic, we process sensitive health information to:
- Assess your condition safely and accurately
- Plan and deliver appropriate treatment
- Make reasonable adjustments where needed
This data is handled with a higher level of protection and is processed only when:
- You have given explicit consent
- It is required for your healthcare
- It is necessary to meet legal or professional obligations
- How We Collect Your Information
Your data is collected when:
- You contact or book with the clinic
- You complete intake forms (online or in person)
- You attend appointments
- We receive referrals (with your consent)
- You share relevant medical reports or test results
We use secure digital systems (such as clinical record software) and may also hold limited paper records where necessary.
Why We Use Your Data
We process your information to:
- Provide safe, effective physiotherapy, rehabilitation, and massage care
- Manage your appointments and communicate with you
- Maintain accurate clinical records
- Meet legal, regulatory, and professional requirements (e.g. HCPC, CSP standards)
- Support continuity of care, including referrals when needed
- If You Choose Not to Provide Data
Without essential personal and medical information, we may be unable to:
- Safely assess or treat you
- Continue your care
- Meet our legal obligations as healthcare providers
- Sharing Your Information
Your data may be shared:
- With clinicians within the clinic (physiotherapists, massage therapists, and rehabilitation professionals) where necessary for your care
- With your GP or other healthcare providers (with your consent)
- With insurers or medico-legal providers where relevant
- When required by law
We never sell your data.
Data Security
We take your privacy seriously and have measures in place to protect your information, including:
- Secure clinical systems
- Restricted access to authorised staff only
- Confidentiality agreements for all team members
- Secure storage and handling procedures
- How Long We Keep Your Data
We retain your records in line with healthcare guidelines:
- Typically 8 years after your last appointment (or longer where legally required)
After this period, your data will be securely deleted or anonymised.
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion (where appropriate)
- Restrict or object to processing
- Request transfer of your data
To make a request, contact us at: info@handforthphysiotherapy.com
Consent
Where consent is required, you have full control:
- You can give or withhold consent
- You can withdraw consent at any time
Withdrawing consent will not affect your care, although it may limit the services we can provide.
Changes to This Notice
We may update this privacy notice from time to time. The latest version will always be available via our website.
Complaints
If you have any concerns about how your data is handled, please contact us first so we can resolve it.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).