Payment and Cancellation Policy Payment Policy
All appointments must be paid for in full at the time of booking.
This applies to all bookings made:
- Online Over the telephone In person at the clinic
- Appointments are only confirmed once payment has been received. Where necessary, a secure payment link can be sent to allow payment to be completed remotely.
- Handforth Physiotherapy and Rehab retains the right to cancel any appointment where payment has not been received in advance.
24-Hour Cancellation and Rearrangement Policy
We require at least 24 hours’ notice to cancel or rearrange an appointment.
Appointments cancelled, missed, or rearranged with less than 24 hours’ notice may be charged in full.
This policy applies regardless of the reason for cancellation, including illness, travel disruption, work commitments, or personal circumstances.
Where possible, we will always try to be fair and reasonable, but late cancellations and missed appointments prevent us from offering the appointment to another patient.
Refunds
If an appointment is cancelled with more than 24 hours’ notice, the payment can either be:
- Refunded, or Held as credit and transferred to a future appointment
- Refunds will be processed using the original payment method where possible.
- Once a refund has been approved and processed, it will usually be returned within 5–7 working days. The exact time may vary depending on the patient’s bank or card provider.
- Refunds cannot usually be issued to a different card or bank account from the one used to make the original payment.
Agreement
By booking an appointment with Handforth Physiotherapy and Rehab, you agree to this payment and cancellation policy.